Refund policy

Warranty Policy

CarPlayDIY stands behind every kit we sell. All CarPlayDIY products come with a 1 year warranty from the date of delivery, covering manufacturing defects and hardware faults that occur under normal use.

IMPORTANT: The warranty is strictly limited to manufacturing defects and hardware faults. It does not cover damage, faults, or issues arising from incorrect installation, misuse, tampering, or unauthorised modification. Installing the unit outside of the instructions provided, forcing connections, or opening the housing will void the warranty in full.

1. What's covered

Your 1 year warranty covers:

  • Manufacturing defects in materials or workmanship
  • Hardware faults that occur under normal use, such as connectivity failures, screen faults, or unit failure to power on
  • Components that stop working as described, where the fault isn't caused by misuse, damage, or unauthorised modification

2. What isn't covered, and what voids the warranty

The warranty is void, in full, if any of the following apply:

  • The product has been installed incorrectly or outside the instructions provided
  • The product has been opened, dismantled, or the housing has been tampered with
  • The product has been modified, repaired, or altered by anyone other than CarPlayDIY
  • The fault results from misuse, accidental damage, or use outside its intended vehicle application
  • The product shows evidence of forced connections, incorrect wiring, or damage caused during self-installation

The warranty also does not cover:

  • Wear and tear from normal use over time
  • Cosmetic damage that doesn't affect function

We inspect every returned unit before approving a warranty claim. If inspection shows the fault was caused by misuse, tampering, or incorrect installation rather than a manufacturing defect, the claim will be rejected and the warranty considered void.

3. How to make a warranty claim

To start a claim, email support@carplaydiy.com with:

  • Your order number
  • A description of the fault
  • Photos or a short video showing the issue, where possible

We'll assess your claim and get back to you within 2 business days. If your claim is approved, we'll repair, replace, or refund the faulty unit, at our discretion.

4. Shipping for warranty claims

If your claim is approved, we'll cover the cost of shipping a replacement or repaired unit back to you. If we ask you to return the faulty unit, we'll provide instructions and cover reasonable return shipping costs within the UK and Ireland.

5. Contact us

If you have any questions about your warranty, contact us:

Returns Policy

Thank you for shopping at CarPlayDIY. If your kit isn't right for you, we offer 30 day free returns, provided the product is completely unused. This is a strict, non-negotiable condition: once a product has been installed, connected to a vehicle, or used in any way, it is permanently ineligible for return, and no exceptions will be made.

1. The returns policy

To be eligible for a free return, the product must meet every one of the following conditions:

  • Purchased in the last 30 days
  • Completely unused: never installed, never connected to a vehicle, never powered on outside of testing at our warehouse
  • In its original, undamaged packaging
  • All accessories, cables, and documentation included and unopened where applicable
  • Accompanied by your order number or proof of purchase

Any sign of use voids your right to return the product. No exceptions. We inspect every returned unit on arrival, and this includes checking for installation marks, connector wear, scratches from fitting, dust or debris consistent with vehicle use, and any evidence the unit has been powered on and connected. If a returned product fails this inspection, it will be sent back to you and no refund will be issued.

This policy exists because once a CarPlay unit has been wired into a vehicle, it can no longer be resold as new. We ask customers to be certain before installing, this is the only way we can keep the return window free of charge.

If you're unsure whether your vehicle is compatible, use our fit checker or contact us before installing. That way, you're covered by the 30 day window if it turns out not to be the right fit. Once you install the unit, you lose that protection entirely, so confirm compatibility first.

2. Shipping

To start a return, email support@carplaydiy.com with your order number and reason for return.

Return shipping costs are the customer's responsibility, unless the return is due to a fault, in which case see our Warranty Policy above.

We recommend using a trackable shipping service, since we can't guarantee we'll receive an untracked return.

3. Processing your return

Once we receive your item, we'll inspect it to confirm it's unused and in original condition. We'll notify you once we've received it, and again once your refund has been processed.

If your return is approved, we'll refund you to your original payment method. Refunds typically appear within 5 to 10 business days, depending on your card issuer or payment provider.

4. Exchanges

Need a different kit instead? Email support@carplaydiy.com and we'll arrange an exchange, provided your original item meets the same unused, original-condition criteria above.

5. Restocking fee

We don't charge a restocking fee on approved returns.

6. Faulty or damaged products

If your product arrives faulty or damaged, this isn't covered by the standard returns policy above, it's covered by your 1 year warranty instead. In these cases, we'll cover return shipping costs and the used-condition rule above doesn't apply, since the fault isn't your doing.

7. Contact us

If you have any questions about returns or warranty, contact us: